Essays on Customer Service

Customers have different tastes and preferences When it comes to products and services. When it comes to the academic arena, some students prefer to study in Kuwait while others abroad. Studying both abroad and in Kuwait serve the same need which is to earn a degree. However, there are differences between...

Dialogue in a restaurant between the clerk and Jane “A shake, fries, and burger, please…….a shake, fries, and burger, please. Next customer” The clerk asked “Can you make your order?” Jane shouted “A mango juice and fries…eh…cheeseburger but do not include the onion, please” The clerk yelled behind her “A mango juice,...

Barr, Jeff. “Amazon Connect – Customer Contact Center in the Cloud.” AWS, 28 Mar. 2017. Barr reveals that Amazon’s customer care center lacks a cloud enabled system and has most of their programs and data stored in hard drives. Consequently, the team on the desks is limited as they cannot do...

From the table, it can be noted that fifteen out of twenty-five orders were successfully shipped on schedule. This would represent about 60% of the customer satisfaction. The degree of customer service provided at Kayaks is established on the order fill rates. Through this Kayaks will ensure that the demands...

For communication to be considered complete There must be the sender and the receiver and in that case, when the receiver sends a feedback message to the sender, then it is termed as a complete communication. Early scholars described a simple communication in a form comprising of a messenger, channel of...

Different customers have different perspectives of customer service and sometimes disregard the set-out procedures that allow smooth flow of things in organisations. In Stacy s case, I would apologise for the inconvenience caused by the library. A polite and an honest apology will help her cool down and lower her...

Customer experience is a key and essential element of marketing. It is an integral part of any product that is marketed or promoted whose essence cannot be overemphasized. The experience is what determines the level of satisfaction that is to be felt by the customer who, consequently, determines subsequent demand...

Challenges companies face to implementing a customer experience culture. Creating a customer experience culture is a very crucial business aspect that needs to be put into consideration. It requires having a clear knowledge on what your customers’ needs and knowing when they need it. Due to business competitions, companies and...

Ted Baker Ted Baker deals in a variety of brands for both men and women. Particularly, the company offers clothes varying from dresses, jackets, trousers. In addition, the company supplies bags and shoes for both genders. For this particular consumer journey, the paper shall consider consumer experience in shoes as a...

Every business aims to maximize profit Customers are the pillars of every industry because they provide the market for the manufactured goods. Therefore, it is crucial to treat them with care to ensure that they are maintained, and new ones attracted. There are specific individuals in the company whose primary role...

In today’s hyper-competitive world, a company cannot sustain an edge if the employees are not well developed to put their best foot forward. Employee training is at the heart of talent development as it ensures that the staff members are equipped with the best practices in the industry. To give...

Customer Relationship Management (CRM) is a strategy used by most businesses to handle interactions with present and prospective customers (Tandon et al., 2017). As the senior project advisor for AMIR's international, I will employ the following tactics to successfully install CRM. First, I will undertake thorough planning by identifying and prioritizing...