Essays on Customer Service

Different customers have different perspectives of customer service and sometimes disregard the set-out procedures that allow smooth flow of things in organisations. In Stacy s case, I would apologise for the inconvenience caused by the library. A polite and an honest apology will help her cool down and lower her...

Customer experience is a key and essential element of marketing. It is an integral part of any product that is marketed or promoted whose essence cannot be overemphasized. The experience is what determines the level of satisfaction that is to be felt by the customer who, consequently, determines subsequent demand...

Challenges companies face to implementing a customer experience culture. Creating a customer experience culture is a very crucial business aspect that needs to be put into consideration. It requires having a clear knowledge on what your customers’ needs and knowing when they need it. Due to business competitions, companies and...

Currently, Imperial Business organizations offer a variety of goods and services to its customers. These products include washing bar soaps, lotions and spray for all gender and age. In the recent past, the company has been at the forefro0nt in interacting with its customers through what is termed as customer...

Amazon's Customer Journey Over the years, Amazon has grown from one small but innovative bookseller to the behemoth company it has become today. Amazon is among the forefront companies that have built and ensured a more compelling customer journey. With their innovative nature, they have come up with ideas such as...

In their book, Ford, McNair, and Perry decipher the best practices in providing exceptional customer service in the 21st century. The authors assert that offering cutting-edge customer service is a major source of competitive advantage particularly in the context of building strong brand loyalty and boosting profits in the service...

Ted Baker Ted Baker deals in a variety of brands for both men and women. Particularly, the company offers clothes varying from dresses, jackets, trousers. In addition, the company supplies bags and shoes for both genders. For this particular consumer journey, the paper shall consider consumer experience in shoes as a...

Every business aims to maximize profit Customers are the pillars of every industry because they provide the market for the manufactured goods. Therefore, it is crucial to treat them with care to ensure that they are maintained, and new ones attracted. There are specific individuals in the company whose primary role...

Waiting in line is a facet of everyday life. Be it waiting in grocery stores, malls, to buy tickets, banking halls or even in hospitals, people have to spend time waiting.   Often the number of hours spend in waiting will depend on several factors. For instance, how many people are...

The emergence of online banking brought change to the banking industry and made banking experience better for the customers since they can get access to the details of their bank accounts any time wherever they are through the website of the bank.  Continuous advancement in the technology has even made...

Perception call center recognizes the value of its employees, and it is committed to ensuring safe and healthy working conditions in contribution to health, safety, and well-being of all employees, visitors, and contractors. That will be executed by commitment to compliance with the Work Health and Safety Regulations 2012, the...

1. Amazon Rolls Out Login and Pay Services (Panzarino). The author analyzes the safety of login details of the amazon pay services account holders and the nightmare they face when contacting customer service.  He recommends that the company develop safety features by securing login process and details and also encourage creation...