1. Amazon Rolls Out Login and Pay Services (Panzarino).
The author analyzes the safety of login details of the amazon pay services account holders and the nightmare they face when contacting customer service. He recommends that the company develop safety features by securing login process and details and also encourage creation of an effective customer service.
2. Amazons New Book Store is about Customers service not Sales (Minsker, Amazon's New Bookstore Is About Customer Service, Not Sales)
The author states that most of Amazon account holders are detached when seeking help from the customer service team. He argues that this can be avoided by a personalizing service to the customers.
3. Comcast Tops the Customer Service wall of Shame While Amazon Shines in the Hall Of Fame (Minsker).
Minister identifies how Amazon customer services have topped the Hall of Fame. Nevertheless, he argues that there are many issues when it comes to real situations as customers tend to send many complains that are not responded to effectively.
4. Interactive Intelligence Named Advanced Technology partner by Amazon Web Services (Smart Customer Service)
In this article, the author identifies the different partners that have aided in enhancing the level of customer services. The partner operates globally and builds a successful. The partnership, according to the author has been successful in filling some gaps in the level of customer service delivery in Amazon.
5. Amazon Connect – Customer Contact Center in the Cloud (Barr)
The author states that customer services is critical for the success of any business. Nevertheless, Amazon requires to go cloud by engaging customers aggressively and solving their problems.
6. Ten Ways Amazon has changed customer services in 20 years (Minsker)
The author describes different ways Amazon has transformed customer services. It compares its progression over the years and shows how it has built its reputation through effectiveness. Nevertheless, the article identifies the challenges that it has gone through.
7. The Future of Customer Service (Tran)
The author illustrates how customer service should transform to a transparent customer relations and putting customers’ priority. It also stresses that Amazon customer services has offered automated refunds in case of failure.
References
Barr, Jeff. Amazon Connect – Customer Contact Center in the Cloud. 28 March 2017. .
Minsker, Maria. 10 Ways Amazon Has Changed Customer Service in 20 Years. 10 July 2015. .
—. Amazon's New Bookstore Is About Customer Service, Not Sales. 6 November 2015. .
—. Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame. 26 August 2016. .
Panzarino, Mathew. Amazon's Login ans Pay with Amazon Service . 8 October 2013. .
Smart Customer Service. Interactive Intelligence Named Advanced Technology Partner by Amazon Web Services. 1 March 2016. .
Tran, Scott. The Future of Customer Support. 18 March 2018.
