Communication is the process of exchanging or expressing information, feelings, thoughts, and ideas to another person or individuals through behavior, signs, or words (Shockley-Zalabak, 2015). Written communication, nonverbal communication, and vocal communication are the three modes of communication. Listening, feedback, open book, empathy, stress management, enthusiasms, and quiet treatment are all communication approaches (Shockley-Zalabak, 2015).
Two communication techniques that can be used to improve employee trust and engagement are compared and contrasted.
The most important tactics for increasing employee confidence and commitment are listening and feedback. The construction of a feasible listening system to the parties within and outside the organization is the first step toward effective communication (Shockley-Zalabak, 2015). To understand the capabilities, motivation, and intention of the workforce, employers of organizations should, at all the times, seek to listen and maintain focus on the employees (Shockley-Zalabak, 2015). Listening helps in framing the kind of replies in a more efficient manner. Last but not least, listening with intent will force the recipient to match the points raised in the reply, leading to high-quality communications (Shockley-Zalabak, 2015).
On the other hand, the principles of effective communication highly depend on both the sender conveying the message in a proper manner and the recipient getting the information as intended. In this connection then, securing a constant feedback of a message is the finest way to make sure that the receiver has well understood the message. The best mode to get feedback is by incorporating the body language and visual cues (Shockley-Zalabak, 2015). For instance, a blank facial expression would mean that the communication has not been understood. The second way is by encouraging the recipient to ask questions which will serve to reinforce the message and correct the misconception
Explain Why Communication is Essential in an Organization.
All organizations or companies operations are achieved through effective communication amongst the stakeholders ranging from junior to the senior level. First, communication enables the employees, in an organization, to be aware of how to proceed as well as understand the organizational planning process (Shockley-Zalabak, 2015). Secondly, it serves as a vessel of clarification on any information taken the wrong way within an organization (Shockley-Zalabak, 2015). Thirdly, communication enables newly recruited employees to adapt to the organizations' operational methods with a lot of ease; this enhances accomplishment of the organizational objectives and set targets or goals without delay. Lastly, effective communication facilitates quick response to information delivered to any party in the organization hence goals are achieved from the subordinates and the entire stakeholders including both inpatient and outpatients regarding service delivery (Shockley-Zalabak, 2015).
Ways That Effective Communication Improves Employee Trust and Engagement.
With the use of electronic media and employee surveys techniques, effective communication will enable an organization to cover a large geographical area when advertising for new staff and services (Shockley-Zalabak, 2015). Effective communication through electronic media will be operative to reaching and communicating with the clients, employees, subordinates and other members of the management team on matters relating to the operations of the organization (Shockley-Zalabak, 2015).This communication method will involve use of the following modes of communication;
Advertisement through electronic media: it will be appropriate when communicating with potential clients about the new services offered by the company. It is also appropriate when relaying information to the new employees hired and trained to deliver and meet the necessities of the organization.
Explain The Types Of Situations Where Each Channel Or Technique Would Be Most Useful. Provide Examples And Facts For Your Audience.
Written Communication
It will be appropriate to the organization when a message is needed to be passed to and from the agency stakeholders (Shockley-Zalabak, 2015). Written communication can involve the use of notices, journals, memos, e-mails, letters, proposals, telegrams, and faxes.
Oral Communication
As a manager, verbal communication can be adopted when there is urgency in the performance of organizational activity, and there is need of passing information, within the company, to the lower level employees on pressing issues (Shockley-Zalabak, 2015). Through oral communication, operations and activities will work fluently, and quality service delivery will be enhanced in the center. It involves the use of telephones, cellphones and face timing (Shockley-Zalabak, 2015).
Face to face communication is appropriate to employees with managers and also employees with the clients while in the workplace. It can be used, mostly, when holding meetings related to the new agendas raised by the organization.
Internal and External Relationships Must Be Considered
In establishing effective operations, the company should consider an external relationship with the local, state and federal government. Aforementioned will enable them to understand the laws and regulations affecting the organization on the provision of services. Again they should also consider their relationship with consumer advocacy programs team.In an internal relationship, the organization has to take into consideration the association with clients to ascertain their needs and preferences. They ought to also consider their rapport with the employees for the objectives of maximizing the workers’ welfare at work.
References
Shockley-Zalabak, P. (2015). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values. Upper Saddle River: Pearson.
