According to Bradberry (2009), emotional intelligence is the skill and capacity to construe other people’s emotions, as well as being able to read and understand them appropriately. The sole purpose of emotional intelligence is to enable people to acknowledge their emotions and those of other individuals. Furthermore, the four main skills that constitute emotional intelligence when combined include: management of relationships, self- management, consciousness and social awareness. These four components are very important in achieving effective communication and for that reason, this paper attempts to discuss the impacts of emotional intelligence on effective communication.
Discussion
Curaso et al (2002), purported that learning how to deal with feelings, is one of the most effective ways of making one’s communication skills better. In cases where one could be communicating with their workers or answering complicated questions in an interview, the forum does not count (Caruso et al. 14). When it comes to communication amongst friends or even relatives, management of feelings is very important. Being unable to control one’s feelings could distort, ruin or damaged the purpose of a message, this is due to change in the manner in which the message is being presented. Therefore, the information might not be communicated adequately to the receiver. A good example is when an employer has no emotional awareness; he or she could easily become upset because of being asked a sudden question. As a result, the employer will be prone to respond in a manner that is awkward and inappropriate and might end up destroying the reputation in which he or she holds dear. Furthermore, the recipient might interpret the message wrongly. In addition, emotional intelligence requires someone to have empathy, which starts with being self-aware. Being able to understand one’s feelings is important in recognizing the emotions of other people (Sinha, Sachin and Sinha 455).
Perception helps us to understand and be able to relate to the feelings of others. In doing so, an individual can be able to find the most effective approach to communicate with coworkers on various situations (Platsidou, Maria and Evdoxia 246). For example, in a case where a person realizes that a colleague is stressed out, it is necessary to try and learn the reasons why the colleague is feeling depressed. In case it turns out to be that, the reason why he or she is stressed out is because of too much work on your coworkers’ desk, the individual can try to empathize by deeply understanding the colleague’s feelings. By so doing, one can think of ways in which he/she may want to be spoken to and exactly how you would want other individuals to react in such circumstances. By being empathetic, one can be able to acquire new approaches that guarantee effective communication. Being able to recognize the emotions of the depressed coworker enables one to develop effective ways of communication (Platsidou, Maria and Evdoxia 248). By determining the relationship between the ability to communicate and emotional awareness sub-dimensions through the analysis of multiple linear regression, it was discovered that there was a very strong relationship between evaluating emotions, skills in communication and optimism mood regulator. Therefore, lacking empathy causes social problems that lead to mishap in communication (Platsidou, Maria and Evdoxia 247).
In addition, emotional awareness enables employers to understand their employees as well as decide on the suitable times to communicate with them. It is significant that the manager identifies an efficient manner to convey their message, in cases where there might be an unanticipated workload that the employees need to work on besides their regular responsibilities, because not every employee will take it positively. The workers who might be against the message should be spoken to in a modest manner. In so doing, the employer is able to create beneficial relationships at work and communicate effectively with their employees. Lacking emotional intelligence can prevent the employer from realizing the employees’ emotions about the conveyed message, and can cause laxity at work because the employees feel like their employer is not concerned (Pelit, Musa and Ibrahim 31). By choosing highly emotional intelligent leaders, and growing the communication skills of less emotional intelligent leaders, all institutions, teams, and people stand to gain. People think that emotional responses cannot be moderated since they happen subconsciously, this is not true. Through continuous training, you can start recognizing how to moderate and even better, leverage one’s feelings, so as to be more efficient in your work and one’s communication
Conclusion
In conclusion, it is important to know that feelings play a crucial role in communicating effectively. The emotions have the ability to motivate and guide an individuals’ behavior, which determine ways in which we communicate with other people. The way in which an individual relates to his or her coworkers is influenced by emotional awareness, thus, the impact which emotional intelligence has on efficient communication is important. When you come to realize how being aware of an emotional reaction affects the means in which you communicate, you will be able to control how you will react in different work-related situations. Finally, an individual will be heard more accurately, motivate and be an inspiration to others, and increase their overall leadership availability by improving one’s emotional awareness.
Works Cited
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PELİT, Elbeyi, Musa KARAÇOR, and İbrahim KILIÇ. "DUYGUSAL ZEKÂNIN İLETİŞİM BECERİLERİNE ETKİSİ: TURİZM ÖĞRENCİLERİ ÜZERİNDE BİR ARAŞTIRMA." Dokuz Eylul University Journal of Graduate School of Social Sciences 20.1 (2018).
Platsidou, Maria, and Evdoxia Tsirogiannidou. "Enhancement of emotional intelligence, family communication, and family satisfaction via a parent educational program." Journal of Adult Development 23.4 (2016): 245-253.
Sinha, Sachin, and D. Sinha. "Emotional Intelligence and Effective Communication." Management Communication: Trends " Strategies (2007): 450-460.
