Burnout among Student

Burnout among Student Services Employees has a detrimental impact on job performance and career happiness, resulting in a high prevalence of mental health issues such as suicide, depression, and anxiety. Brewer and Clippard's study, "burnout and job satisfaction among student services personnel," tries to address the way personal accomplishment, depersonalization, and emotional weariness are influenced by intrinsic, compensation and promotion, and organizational factors. The research question being addressed is if there is a link between total job satisfaction and emotional tiredness, as well as the association of the overall mean on job satisfaction and burnout processes. From the abstract of the article, it is clear that it is clear that this is no simple issue. For the first couple of paragraphs, the article is in fact fairly confusing. Both Brewer and Clippard begin by saying that burnout to the employees and employers has been an on-going concern and the harmful results of burnout have exhibited themselves on personal and structural stages. There is a relationship between burnout and physical and mental health problems among them gastric-intestinal problems, backaches, headaches, anxiety, depression, family problems, drugs and alcohol abuse, insomnia, and physical exhaustion (Arches, 2011).

Research on burnout has been conducted on different populations such as lawyers, child care workers, mental health workers, teachers, customer service representatives, police officers, and social workers among others. Maintaining intense contact with individuals is the common thread among the populations listed above. Solutions for the problems of the clients are not obvious and easily obtained hence the justification for the plight of personnel is offered in assisting employees (Brewer & Clippard 2002). The article presents research that focuses on Student Support Services personnel (SSSP) as the people provide services which are intended to increase graduation as well as retention charges for first-generation, low-income college students.


To such a complicated issue, Brewer and Clippard sum the research up well by demonstrating the inverse affiliation between burnout and job satisfaction typically meaning that the lower the job fulfillment, the higher the burnout Student Support Services personnel (SSSP) can have a lower job satisfaction when their burnout at the workstation is higher. Burnout, in this case, can be caused by employee perception of control over the environment, role conflict, general employee psychological well-being, over-involvement of employees with clients, and a belief that caseloads are too heavy (Brewer & Clippard 2002).

In a more analysis, the research is substantive as it addresses all the research questions and hypotheses. The study addresses clearly the research questions such as the degree the SSSP are contented with their profession, the burnout rate among the SSSP, and if the employee’s Maslach Burnout Inventory (MBI) survey and Job Satisfaction Scale (JSS) are in line with recognized literature and information about job satisfaction and burnout. Brewer and Clippard have been able to relate and connect the information and literature with the results or rather findings of the study. The literature gives background information about burnout and job satisfaction among employees. Levy and Ellis aver that literature in research is a significant component especially when the author is unacquainted with the subject part and is uncertain on what perspective to approach the topic (2016). Therefore, literature has given a broad view of the subject, introduction to key issues and major trends.

Hypotheses Analysis

Further, the authors are in a position to formulate their hypotheses questions for their research based on their research questions. I am in support of their rich and wide use of literature and known information about burnout and job satisfaction as it creates a basis and foundation for a wide-ranging research on the subject. The hypotheses in concrete terms formulate two hypotheses statements, one which describes the authors’ prediction and one that describes all other possible outcomes. What is more, the authors use the hypotheses of this research to drive the primary research question of the study rather than data. The research in the article meets another quality threshold since the authors have stated hypothesis as “null” hypothesis as the study tests statistical significance so as to make a suggestion around the population of interest on the ground of a population taken random sample.


This is a good concept covered on this research with a good, well-written, and precise grammar on how the SSSP relate to burnout and job satisfaction. The tables of the several findings are well-written and capture significant details which help in determining features of the sample and research questions findings. The discussion and implications of the research are not too generalized as they address and are based on research questions. For instance, organizational factors such as lack of employee power in making decisions, a rigid and controlling environment, role conflict and ambiguity, as well as work overload can be associated with job satisfaction and burnout.

General view

Overall, the article is well-written and good with a vital message for SSSP. When taken as complete, the piece is very pertinent and substantial in concept but starts slow and does not lay out a fundamental way of effectively addressing this problem. The article is not straightforward in the beginning, and it is not until after a few paragraphs an individual realizes where the article is headed. A more concise introduction is required so as to have more individuals engaging and reading the entire article so as to get relevant facts and information on the relationship between burnout and job contentment.


Arches, J. (2011). Social structure, burnout, and job satisfaction. Social work, 36(3), 202-206.

Brewer, E. W., & Clippard, L. F. (2002). Burnout and job satisfaction among student support services personnel. Human Resource Development Quarterly, 13(2), 169-186.

Levy, Y., & Ellis, T. J. (2006). A systems approach to conducting an effective literature review in support of information systems research. Informing Science: International Journal of an Emerging Transdiscipline, 9(1), 181-212.

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