Panzarino, Mathew. “Amazon's ‘Login and Pay with Amazon’ Service Challenges PayPal for the Web’s Payment Business.” Techcrunch.com, 8 Oct. 2013.
The author analyzes the safety of login details of the Amazon pay services account holders and the nightmare they face when contacting customer service. He recommends that the company develop safety features by securing login process and details.
Minsker, Maria. “Amazon's New Bookstore is about Customer Service, not Sales.” Smart Customer Service, 6 Nov. 2015.
The author states that most of Amazon account holders are detached when seeking help from the customer service team. She argues that this can be avoided by a personalizing service to the customers.
Minsker, Maria. “Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame.” Smart Customer Service, 26 Aug. 2016.
Minsker identifies how Amazon customer services have topped the Hall of Fame. Nevertheless, the author argues that there are many issues when it comes to real situations as customers tend to send many complains that are not responded to effectively.
“Interactive Intelligence Named Advanced Technology Partner by Amazon Web Services.” Smart Customer Service, 1 Mar. 2016.
In this article, the author identifies the different partners that have aided in enhancing the level of customer services. The partnership, according to the article, has been successful in filling some gaps in the level of customer service delivery in Amazon.
Barr, Jeff. “Amazon Connect – Customer Contact Center in the Cloud.” AWS News Blog, 2017.
The author states that customer services are critical for the success of any business. Nevertheless, Amazon requires going cloud by engaging customers aggressively and solving their problems.
Minsker, Maria. “10 Ways Amazon Has Changed Customer Service in 20 Years.” Smart Customer Service, 10 Jul. 2015.
The author describes different ways Amazon has transformed customer services. It compares its progression over the years and shows how it has built its reputation through effectiveness. Nevertheless, the article identifies the challenges that it has gone through.
Tran, Scott. “The Future of Customer Support.” Help Scout, n.d.
The author illustrates how customer service should transform to a transparent customer relations and putting customers’ priority. It also stresses that Amazon customer services has offered automated refunds in case of failure.
Works Cited
“Interactive Intelligence Named Advanced Technology Partner by Amazon Web Services.” Smart Customer Service, 1 Mar. 2016, http://www.smartcustomerservice.com/Articles/News-Briefs/Interactive-Intelligence-Named-Advanced-Technology-Partner-by-Amazon-Web-Services-109531.aspx. Accessed 18 Mar. 2018.
Barr, Jeff. “Amazon Connect – Customer Contact Center in the Cloud.” AWS News Blog, 2017, https://aws.amazon.com/blogs/aws/amazon-connect-customer-contact-center-in-the-cloud/. Accessed 18 Mar. 2018.
Minsker, Maria. “10 Ways Amazon Has Changed Customer Service in 20 Years.” Smart Customer Service, 10 Jul. 2015, http://www.smartcustomerservice.com/Articles/News-Features/10-Ways-Amazon-Has-Changed-Customer-Service-in-20-Years-105131.aspx. Accessed 18 Mar. 2018.
Minsker, Maria. “Amazon's New Bookstore is about Customer Service, not Sales.” Smart Customer Service, 6 Nov. 2015, http://www.smartcustomerservice.com/Articles/News-Features/Amazons-New-Bookstore-Is-About-Customer-Service-Not-Sales-107440.aspx. Accessed 18 Mar. 2018.
Minsker, Maria. “Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame.” Smart Customer Service, 26 Aug. 2016, . Accessed 18 Mar. 2018.
Panzarino, Mathew. “Amazon's ‘Login and Pay with Amazon’ Service Challenges PayPal for the Web’s Payment Business.” Techcrunch.com, 8 Oct. 2013, https://techcrunch.com/2013/10/08/amazons-pay-with-amazon-service-challenges-paypal-for-the-webs-payment-business/. Accessed 18 Mar. 2018.
Tran, Scott. “The Future of Customer Support.” Help Scout, n.d., https://www.helpscout.net/helpu/future-of-customer-support/. Accessed 18 Mar. 2018.
