Dear Grace Simmons/567 Kennan Lane/Oak Park, IL 60611
Silver’s Fitness center is in reception of your complaint about training with an uncertified individual, and this is a cause of concern to the management of the institution. We are prided to dealing amicably with the issues that the clients bring to our attention, and this one will not be an exception. The company is willing to ensure that you are satisfied with the services that our employees provide and you are treated with the uttermost respect. Additionally, we would also appreciate to meet the expectations of the clients in every way. For these reasons, we have made a decree that will resolve the current situation and ensure that you continue to use our facilities at ease.
From your account and explanation, we have noted that you are not willing to pay $ 90 an hour since you are trained with an uncertified worker at our premises. We are sure that the certification is not the only factor that we have to consider when hiring a personal trainer in our facilities. We have to consider that they have customer care experience, they can deal with clients in accordance to their requests and they can deliver quality services. However, it is imperative that we consider your stance on the issue as it is a prerequisite in the scope of job. On this note, we will adjust your payments from $ 90 per hour to $ 75 per hour. This will be in effect from the time you receive the correspondence until further notice when the management decides to make other changes that may affect this current decision. We believe that this reduction will jell with your intentions to continue using our facilities.
The management’s stance is that there is a need to focus on the feedback from clients as this will help us to make the right decisions that will not only satisfy the expectations of the customers but it will also help the company achieve its objectives. On this note, we believe that the pricing of $ 90 per hour is strategic and competitive in the market. However, the underlying issue is that C. J. is uncertified. For this reason, we would want to ensure that we do not encounter such problems in the future. In this context, we have instructed C.J. to commence training to achieve the certification that is warranted in this sector, and this will help to make our clients comfortable. Henceforth, we will concentrate on the deployment of personal trainers that are highly qualified and can interact positively with the clients. Through this approach, we will be in a position to offer you quality services, and this will affirm loyalty to the brand. Nevertheless, this may create a future adjustment to the current pricing that we have communicated to you.
Continuity of the company is a critical issue that the management has to consider. On this note, we have to ensure that our clients are satisfied with all the correspondence, management decisions and approaches to business. We believe that responding to the grievances and complaints of the customers creates a rapport between the company and the clients. We believe that we have to nurture a healthy relationship so that everyone is satisfied. With these remarks, we wish to offer our apology for the inconvenience that we may have caused and we promise that we shall work to aver your comfort at our facilities.
Yours sincerely,
Membership director,
Silver’s Fitness Center.
