A Workplace Code of Conduct: Importance and Impact
A workplace code of conduct or employee behavior is a required stipulation in any firm. Legally, an employee's conduct can be construed as binding on the individual or the entire firm. Nonetheless, in the view of many consumers and members of the general public, an employee is a brand ambassador for the company, and their activities are believed to be in the best interests of the company. As a result, depending on consumer perception, it can either harm or enhance an enterprise's image. The purpose of this study is to investigate the Taco Bell Shell Licking Controversy.
Taco Bell's Management of Information and Employee Communication
Taco Bell is heavily involved in managing the information that enters the public domain, particularly from its employees. Workers need to be communicated on the procedures of handling food quite frequently. Communication manager should act relentlessly to put in action policies for instance that prohibit photography at the workplace. The malicious photo posted on the official Facebook page showed some degree of irresponsibility on the communication department.
The Taco Bell Shell Licking Controversy: Investigation and Response
The executive took long enough to establish the source of the shells that were licked and trace what they were intended to do. The delay was warranted for the quick investigation but 16 hours was too long. The response was timely and answered the unending questions of standards and food and somehow justified the actions of the employee. He was licking them as they would be thrown away anyway. The firing of the employee was an indication of the vigilance in ensuring quality.
Responsibility of Restaurant Managers and Training
Managers at every restaurant should be responsible for their workers concerning adequate training and establishment of proper communication channels. It enables posts regarding the private activities of a restaurant to be filtered and regulated. New employees undergoing training must be briefed on underlying policies to eliminate cases of carelessness and ignorance.
Regulating Social Media Use and Promoting Employee Accountability
Although scholars and researchers argue that use of social media and communication devices negatively affects efficacy, such incidences of bad practices need to be put to light. The use of social media should be regulated but not banned in the workplace. Boredom could be a more significant cause of inefficiency than small distractions from social media. Policies controlling communications should come out strongly sand list some of the communication breaches that are disallowed by the company. Employees should be nurtured to be brand ambassadors and held responsible for actions that affect enterprise operations.
