JACK M. O’MALLEY

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1104 Wood Road
15 Cornwall Ave
Phone: 0400 000 000
omalley@gmail.com

CAREER OBJECTIVE:
To serve in a company that is quite unique and effectual which provides for me the opportunity to make use of the skills I have developed, thereby, contributing to what the company stands for and what it sets to achieve and in the same vein, where my personal and professional growth is developed.
PROFESSIONAL QUALIFICATIONS:
Astute computer usage and skills, Skillful with the resolution of hardware and software issues on MAC and Windows Operating System on computers, has vast knowledge with software analysis, user support, troubleshooting and networks. Also properly grounded as a retail associate with four years’ experience in customer service and technical troubleshooting.
EDUCATION:
January 1996 – December 1998
Orange County Community College. Obtained Associate Degree in Business Management.
EXPERIENCE:
Retail Associate at Costco Company, Atlanta Georgia. January 2009 – November 2014
• Providing information on promotions and daily deals.
• Processing card transactions.
• Responding to customer enquiries.
Broadband Installation Technician at Southwestern Bell, Los Angeles, California.
June 2003 – December 2007
• Broadband services installation in client’s homes.
Tier 2 Technical Support Specialist at Time Warner Cable TV, Los Angeles, California.
February 2000 – December 2001
• Offering technical service support services to customers such as resetting their cable boxes and programming their remote controls.
Desktop Support Specialist at Computer World, Los Angeles, California.
January 1998 – February 1999
• Installing hardware and software in different computer models.
• Upgrading computer memory
• Defragmenting hard drives
• Technical support for failed hard drives
• Routine computer check ups
CAPABILITIES AND SKILLS
• Customer Service Expert
• Knowledgeable in Mac systems
• Adept at Lync 2010
VOLUNTEER ACTIVITIES
• Volunteer at Community Services Centre
Planned and promoted successful fundraising to raise money for essential amenities and foodstuffs for homeless individuals in the local shelter.
PERSONAL INTERESTS
Playing the piano, Website Design, bicycling.
REFERENCES
References are available on request.

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