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Introduction
Organizational culture refers to the specific beliefs, values, assumption and the way of interactions in an organization that shapes its social as well as psychological environment.
Infosys organizational culture
Long-term client relationship - Infosys’ culture believes in increasing business from existing customers and to add and retain new clients. Long-term client relationship has seen Infosys’ customer base grow over the years resulting in increased revenue. About 97% of the company’s revenue in the year 2010 came from its existing client base. The firm’s ability to understand its customers and meet their demands has contributed significantly to its growth.
Fairness, honesty, and courtesy - Infosys Company have maintained integrity, honesty, and civility in the way it deals with its customers, employees, vendors and the society as a whole. The culture of fairness, reliability, and courtesy has helped the company to achieve a competitive advantage over its competitors. The company is also known to adhere to the set international corporate guidelines such as the UN global compact.
Valuing employees - Infosys values its employees and believes they are the vital and most valuable assets that it has. The company’s human resource practices are also exemplary. Employees are provided with adequate training through the company’s education and research unit. The company is known to be the very first company to introduce an employee stock option in India.
The company leadership also aims at raising aspirations, motivating and mentoring its employees through various programs such as employee stock option and the education and research unit.
Customer delight - Infosys Company also upholds values such as promoting customer delight through satisfying services for its clients.
Exemplary leader - The Company also has developed a competitive advantage over its competitors aimed at setting the company as a leader company.
Innovation - The Infosys company also upholds the innovation culture. Education and research unit promotes innovation.
Infosys organizational structure
A company’s corporate structure refers to how activities are done and coordinated towards the achievement of the organizational goals. Company structure may include how work is allocated, organized and supervised in the corporate setup. Infosys structure entails the following:
Outsourcing services - Infosys company applies subcontracting in its consultation. It involves a global delivery model (GDM) in its existing software development activities where the client defines the project and requirement specifications and then contacts the company with specific programming requests. Infosys has offshore subsidiaries and its one of the top performers in the off-shore markets.
IBU divisions form the company with each IBU performing roles in a particular different sector. The company is also customer focused. It aims at maintaining customers over on a long-term basis.
Infosys has a high degree of decentralization where IBU managers manage most decisions. The degree of both formalization and complexity is low in Infosys.
The company also employs a complete centralization within its operations as well as the organization. It also exercises decentralization as there are small independent organic teams that do not strictly follow its rules and codes. Therefore, the structure of Infosys is contingency structure.
The company is also a standardized structure. Every individual must follow the rules and regulations set by the company be adopting any new step or policy. However, small organic teams have some degree of independence.
The company also employs the following stages in the way it carries its organizational processes. The firm’s process begins with an embryonic stage that aims at defining and analyzing initial requirements followed by development stage where there is an organization of the required resources. The third and final stage is the implementation stage whereby the core business activities of the company are integrated.
The Infosys Company also utilizes a Global Delivery Model whereby it produces at a location where there is the availability of best talent, where its production is economical with little risks involved.
The employees of the Infosys Company act as role senders as well as role receivers while the managers perform the focal roles in the company.
Seven individuals founded the company and faced a lot of problems during its earlier days. Its primary focus was to single product produced on a single technology and meant for the unique marketplace.
IT services specialist – Infosys is an IT company that is based in India. It is engaged in software developments that are meant for exports.
Also, the company was founded in the year 1981 with its global headquarters in Bangalore, India but has subsidiary companies located in various countries. The company started its activities in India before expanding to form subsidiaries in other parts of the world. Infosys has a reportedly global presence with 36 sales offices in 17 countries. The company also has 37 global development centers in India, China, UK, Japan, Canada and Australia with a total of over 122, 468 employees as at the year 2010 (Lifeatgim, 2011).
Business consulting services – Infosys offers business consulting services to firms and corporations. The company provides technology consulting, business advisory services, strategy consulting as well as human resource consulting for its clients
Infosys specializes in services such as designing and delivery of computers systems, providing design specifications, computer programming as well as developing sophisticated software solutions such as enterprise research planning, customer relations management and developing sales force automation.
Infosys career hierarchy starts with the Analyst at the lowest level followed by Consultant, Senior Consultant, Principal, Senior Principal, Associate Partner and the Partner at the top level of the Infosys’ career ladder.
Infosys culture and structure aligns with its strategy
The organizational strategy of Infosys is that of a client-focused approach to achieve corporate growth. It focuses on establishing a limited number of large multi-national corporations that command premium margins. It aims at satisfying existing customers and attracting new customers through quality products rather than cost differentiation. Another aim of the company’s strategy is to increase business from existing and new customers and clients. The company strategy also aims at helping the company to expand geographically with activities in various parts of the world. Outsourcing has helped it develop. The company also focuses on enhancing and improving solution sets for multiple problems that might be encountered in its operations.
Moreover, the company strategy aims at providing new services to its clients. The plan of offering new facilities has been implemented through the introduction of new services such as consultancy, business management processes, computer systems integration services as well as services such as management of infrastructures for its clients.
Another strategy of the Infosys is that of developing in-depth industry knowledge which has been actualized through the adoption of a structure that promotes the enhancement of employee knowledge and skills via the programs provided by the company’s education and research unit.
The above arguments show that Infosys culture and structure aligns with its strategies.
Reference
Lifeatgim. (2011). Organisation structure design study of Infosys. LIFEATGIM, 31-56.
