Confidentiality refers to the protection of personal information. By implication, the client’s information must remain between the therapist and the client, and should not be shared with client’s close persons including friends, families, and co-workers. However, there are exceptions when the general rules of confidentiality can be dropped. These include but not limited to situations like: When the clients reveal that they have committed serious criminalities, when the client is a child and is under risk of abuse if the client could potentially harm themselves or other people, and if responding to subpoena or summons.
Often, it is important to work towards understanding of when and how to solve a problem. The ability to effectively address a problem that affects a client is important in psychology. Nonetheless, one may have the urge to help but have no expertise such as where a relatable work experience is necessary, where knowledge of addressing an issue directly counts, and where soft skills such as communication skills and conflict resolution skills are paramount.
When unexpressed issues crop up in servicing client, it can negatively impact and even cause conflict hence derailing progress in the relationship with a client. The goals of an organization and that of the client always differ due to unmet expectations, unclear communication, and lack of trust between the organization and the client
With the existing technology, most clients prefer virtual meetings. Computer-meeting is preferred by the clients because they save on time and can access the clients even in their remotest areas. The therapist, on the contrary, prefers face to face meetings when the issue being addressed involves demonstration or sensitive matters of the human resource such as grievances and disciplinary actions.
