Because people typically try to avoid confrontation
Dealing with aggressive patients like the one who unintentionally cut his wrist always puts them in an uncomfortable situation. However, in dire circumstances, medical professionals are torn between ignoring the patient and compel them to receive the necessary treatment.
Although the man in the case study was heavily bleeding
Joann and Daryl should not disregard his mental condition and should instead restrain him firmly and administer the necessary care. (Harrison). The patient will become more combative as a result of the action, and the therapy will be ineffective. It can also result in a cycle of vicious attacks. There is even the risk the patient will get more injuries and creates poor communication (Dominguez 92). Remaining professional, empathetic, and calm to the patient's emotions can be difficult but is always best in diffusing anger and assisting in re-establishing effective dialogue with the man.
Effective Communication with Patients or Clients
Coping with some clients and patients can be difficult and in some cases impossible (Kraszewski 136). However, effective communication and management of difficult patients are one of the most crucial aspects of a health care provider. The demanding patients, the hostile aggressive patients, the incessant complainers, and patients who are excessively anxious as the one found at Joann and Daryl are some of the people who healthcare providers need to know how to manage effectively. Other than pulling back when the patient started being aggressive, there are several things that could further help Daryl calm the patient. She would have helped the patient get emotional control by making the patient feel understood rather than pulling back. Patients always want to feel understood, heard, and validated. She could have done it by assuring the patient that they are there to help. In addition, she could show empathy and genuine concern for the patient's feelings (Treas 479).
Conclusion
Proper communication and handling of patients is vital to avoid delay in care and ensures that they get proper care because conflict situations always result in tension and negative responses such as fighting.
Works Cited
Dominguez, Orlando J. Ems Supervisor: Principles and Practice. , 2016. Print.
Harrison, C., & Judson, K. Law & Ethics for the Health Professions (6th Edition). 2015. Print.
Kraszewski, Sarah, and Abayomi McEwen. Communication Skills for Adult Nurses. Maidenhead: McGraw Hill Open University Press, 2010. Print.
Treas, L. S., & Wilkinson, J. M. (2014). Basic nursing: Concepts, skills, & reasoning. Philadelphia, PA: F.A. Davis Company.
