What do you do when faced with a dilemma?
The key question that is being asked? What are you doing to fix the dilemma and what sort of action are you taking to solve it? In this mission, six problem-solving steps will be evaluated (Bardach & Patashnik, 2015). In Scenario 4, they will be tested and further implemented. In which the employee needs to make a decision to speak out against the other worker or watch as his return on revenue and wages declines. Synthesis of all relevant ideas about problem-solving in scenario 4 will be presented in this paper using the six systematic approaches to problem-solving in relation to Voltaire statement that no problem can withstand the assault of sustained thinking (Bardach & Patashnik, 2015).
Scenario 1:
You are a sales representative for a company that encourages staff to log time in the field and away from the office. You are expected to begin and end your day at the office. You notice that each day when you arrive and return another co-worker is already there, and you wonder whether this person spends most of his time at the office. At your weekly sales meeting, you are informed of your co-workers outstanding sales performance. You suspect that this co-worker is spending more time flattering the boss instead of working leads in the field, and as a result is getting the best client referrals. Your own sales numbers have steadily decreased since this other sales representative was hired.
Define the problem in the scenario
The problem with this scenario is that according to the rules at the place where this person works as a sales representative, they are expected to go to the field after checking in the office and later come back to the office in the evening before calling it a day. It happens that there is a colleague of his that was employed after he was employed who is always in the office flattering the boss. The co-worker does not go to the field, but his sales performance is outstanding. This seems to be impossible especially being that he never goes to the field. It happens that the sales number of the person has been reducing ever since this other employee was employed. The overall problem breaks down to the fact that his sales are reducing while the sales of the other person are outstanding despite the fact that he does not go to the field.
Analyze the problem in the scenario
The man in question has devoted his time and effort to going to the field to do his job as sales representatives to gain an outstanding performance. He works himself out to raise his sales, but seemingly they are reducing instead of increasing. In the same workplace, there is an employee who seems to be closely associated with the boss. He never goes to the field, but his sales are escalating. In regards to this, the person in question is kind off confused on how things are operating. He thinks that the co-worker is getting best client referrals at the office to lead to the rise of his sales.
Generate options for solving the problem in the scenario
One possible solution for solving this problem is asking the boss why his sales have been reducing ever since the new worker was employed. To get more solution, he should confront the police and the co-worker and ask him how he ends up making the sales besides sitting in the office with the boss like at all times. Another option is the person alongside other colleagues to carry out their investigation to get the truth about how the sales are being tallied in the office and how the other co-worker is making the sales without getting to the field as they do.
Evaluate the options for solving the problem
If he asks the boss on the relevance of the sales numbers, the boss may not be happy with the advancement, and he may even lose his sales further. It a scenario that he asks the co-worker of how he is making his sales, the co-worker may not tell him the truth and most likely will be rude if it happens that he is a very close associate of the boss. Carrying out an investigation with the other workers may not be easy.
Decide on the best option
Though difficult, the best option is for the person to team up with other colleagues to carry out investigation o n the co-worker to get into details on how he ends up making the sales without getting to the field.
Implement the decision made and reflect on option
Implementing this decision will involve employing any means possible of contacting the clients served in the office or checking on the relevant documents to get to know how the sales were carried out. This will, provide information as to why his sales are outstanding while others sales are reducing.
Conclusion
It is said that there is no relation and association without hurdles, but they have to be overcome when they are met. Problem-solving in such an organization will ensure transparency and boost the morale of the workers in the organization leading to increasing in the number of sales for the company as a whole.
Reference
Bardach, E & Patashnik, E.M.(2015). A practical guide for policy analysis: The eightfold path to more effective problem solving. CQ press.
