Sharon B. Buchbinder’s actions demonstrate a range of civility. As she enters the patient’s room, the therapist first knocks. Buchbinder ensures that the patient’s personal space and privacy are respected. When Buchbinder introduces herself and tells the patient why she is there, she demonstrates the second example of civility. Buchbinder recognizes that to provide high-quality care, there must be open and respectful communication. Basic courtesy, such as knocking before entering a room and introducing oneself, helps Buchbinder maintain her dignity while providing care. When the Chief Resident enters the room, on the other hand, there is an air of incivility. Their entry was unceremonious considering that Buchbinder had already started her procedure on the patient. Further, the Chief Resident does not promote dignity when he satirically tells his group that there is no need of talking to the patient because he is in a comma.
2. How our cultural upbringing, personal assumptions, and opinions might influences our etiquette, civility, or incivility as health care managers?
One’s cultural upbringing may influence how a person perceives civility as well as incivility. In many societies, there is a code of appropriate as well as expected behavior that one is subjected to as a child. Many individuals are taught how to behave act as well as how to treat others. Moreover, children are taught how to talk, and what they should do and what they should not do. On the other hand, personal assumptions and opinions are shaped by one’s values, beliefs, expectations, inner horizon, world view as well as ideological orientation and personal context (Schell & Schell, 2008). All these aspects contribute to one’s etiquette, civility, as well as incivility.
3. Do you think healthcare workers and managers should be held to a higher standard for civility in the workplace? Provide rationales for your responses.
According to Turner (2012), families, and families watch the actions and behaviors of healthcare workers in the workplace. Healthcare workers and managers should be held to higher standards of civility because it is the hallmark of their professionalism. Additionally, most healthcare workers deal with patients thus the need for civility and respect.
4. Did the Chief Resident behave in an appropriate manner? What assumptions do you think he held about the patient? The IV therapist? His colleagues? Proved your reflections and personal opinions as well as your recommendations and rationale for your responses.
The Chief Resident’s behavior was not appropriate. He held the assumption that patients in a comma do not perceive any senses. Further, the Chief Resident also assumed that the therapist could not be smart than him. Further, he believes that none of his collogues’ could match his expertise. This can be demonstrated in the tone of his voice as well as the way in which he answers the therapist. Moreover, after the therapist speaks to the client in Russian, the Chief resident storms out of the room.
Buchbinder, S. B. (2014). Health care management (Doctoral dissertation, The University of Maryland).
Schell, B. A. B., & Schell, J. W. (Eds.). (2008). Clinical and professional reasoning in occupational therapy. Lippincott Williams & Wilkins.
Turner, M. (2012). Introduction to Healthcare in a Flash: An Interactive, Flash Card Approach (1st ed.). Philadelphia: F.A. Davis.