I hereby wish to complain about the quality of services we are receiving from your company especially the manner in which the staff in charge of software responds to our phone calls. On more than one occasion, we have experienced the customer support of Pinnacle Systems not attending or following up on our calls. With our software systems down almost all the time it has greatly affected our output and also services to our customers. We also need to highlight the fact that our inventory is fully supported by the software and therefore a small lapse in the system is detrimental.
Upon follow up, Pinnacle hardware support constantly blames our systems which we beg to refute as the hardware installed was new and in good condition. However, kindly also make sure that you honor the agreement that we had arrived at since the last meeting which was Pinnacle systems would be doing a four hour in-service training sessions. We tend to think that this will improve the quality of our systems as well as have capable and competent in house staff at Topflight as a result of the regular training.
Due to the inconveniences caused by the malfunctioning hardware for the last eight months, please know that it is directly affecting our sales as well as our profits. It is due to this that we come up with the last warning as failure to honor your part of the bargain will lead to us not paying the remaining 30% of the purchase amount.
I look forward to hearing from you in order to resolve the above noted problems.
Thank you
Sincerely
Tasha Goodman –Project manager
For CEO
