The current economic condition presents visible obstacles to companies due to the lack of funding required for proper management. Several organizations are subject to decisive action as a result of budget cuts, limited government funding assistance and other associated financial pressures in order to find a balance between the interests of their workers and the prevailing circumstances (Ilyas, 2016). In the case of the University Medical Center, the lack of economic recovery has resulted in the development of new jobs which have not been able to address the needs of the institution’s staff properly (Buchbinder, Shanks, & Buchbinder, 2014). Therefore, management had to make a decision on how to fill the new positions. It is on this ground that this write-up will seek to examine the leadership approach and efficient collaboration, role of communication in leadership as well as the ethics that can be applied in the direction to address crisis situations adequately.
The Leadership Dilemma
In the case of University Medical Center, Linda is considered as the leader because she is the Vice President of Health Care Division which has another department such as Nursing, Diagnostic Services, and Rehabilitation among others (Buchbinder, Shanks, & Buchbinder, 2014). Notably, Cheryl is also a leader because she is the Director Nursing Department. However, it is Linda who is faced with the dilemma on which department to allocate an additional staff. It is justifiable that the imaging unit is given a new workforce due to its acute shortage and increasing number of patients. Conversely, the nursing department which is the only revenue generating department is highly shorthanded (Buchbinder, Shanks, & Buchbinder, 2014). Besides, Cheryl, the Nursing Director is confrontational and upset about the decision on the allocation of new staff. Cheryl feels that the all the positions ought to be given to nursing department owing to its significance.
The factors that contributed to the problem is a lack of effective communication across the departments (Ilyas, 2016). It is because Linda only consulted the other Vice Presidents in the Division of Finance, Support Services, and Human Resources while she neglected the leaders of the various departments under her division who had direct experience of the workforce shortage. Moreover, lack of emotional intelligence contributed to the problem because both Cheryl and Linda seems to be ignorant of their strength and weaknesses. Linda is aware that Cheryl regularly outbursts yet she had done nothing to change the decision-making process (Buchbinder, Shanks, & Buchbinder, 2014). On the other hand, Cheryl being the Nursing Director knows the right procedures and acceptable codes of conduct, but she is ignorantly attacking her boss.
Leadership Approach and Effective Collaboration
Linda employed the power-influence leadership approach (Cummings et al., 2010). Based on these, she uses her influence and the other vice presidents to enforce and integrate a decision on patient care department. Her attempt does not make her useful because the directors are likely to reject her decision citing lack of consultation as Linda had indicated. Moreover, she is surprised that the decision that had been so acceptable to other vice presidents is not welcome to the director of the nursing department, Cheryl (Buchbinder, Shanks, & Buchbinder, 2014). It further showed how uncertain her expectations in the directors meeting are given their lack of involvement in the process.
Linda is likely to have problems in building a collaborative relationship with the community and with leaders outside University Medical Center since she neglects valuable principles that are required in power-influence approach to leadership (Cummings et al., 2010). The method requires that she recognizes the value of other colleagues regardless of their positions, know what they want and make the goals apparent to all stakeholders as a leader. Since Linda lacks these essential aspects, she will not build a collaborative relationship with other leaders outside University Medical center. It is because employee morale, satisfaction, and trust are greatly reduced when decisions are imposed on them without the chance to participate in the decision-making process.
Role of Communication in Leadership
The situation faced in the University Medical Center is basically due to lack of adequate communication between the Vice President and the Directors in the various departments (Ilyas, 2016). As a result, the evident lack of teamwork, isolation, poor relationships in the workplace as well as mutual unhappiness expressed by Cheryl can be solved through proper communication strategy. In this case, the vice presidents in the University Medical Center should adopt bottom-up communication strategy. It implies that when they receive additional positions, they first seek the opinions of the directors of the various departments who directly experience the effect of the workforce shortages (Cummings et al., 2010). Afterward, they should discuss the suggestions and come up with a concrete decision that will be acceptable to both parties that are the vice presidents and the directors.
Ethics and Leadership
In assessing how Linda employed the ethics in leadership, two aspects can be stated (Ilyas, 2016). First, she exercised self-control in the event of a conflict situation. In as much as Cheryl continued her attack on her, Linda controlled her temper and instead referred the matter to the directors meeting. Secondly, Linder exercised integrity as an ethic in leadership that is though she knew that Cheryl would outburst as was her typical behavior, she strictly remained firm on giving additional staff to the imaging department. Therefore, two ethical practices that are self-control and integrity can be seen in Linda as a leader.
Evidently, Linda_x0092_s power-influence leadership approach to solving the dilemma in the University Medical Center was in the best interest of the hospital. However, she failed to employ effective communication in making and disseminating the decision on which department to allocate one staff as was given by the management. As a result, she encountered a conflict in which she demonstrated self-control and integrity as ethics in leadership. Therefore, it is a lesson that as a leader, effective communication and ethics are critical to success when dealing with situations involving dilemma or conflicts.
Buchbinder, S. B., Shanks, N. H., & Buchbinder, D. (2014). Cases in health care management. Sudbury, Mass: Jones & Bartlett Learning.
Cummings, G. G., MacGregor, T., Davey, M., Wong, C. A., Lo, E., Muise, M., & Stafford, E. (2010). Leadership styles and outcome patterns for the nursing workforce and work environment: a systematic review. International journal of nursing studies, 47(3), 363-385.
Ilyas, M. (2016). The Effect of Leadership, Organizational Culture, Emotional Intellegence, and Job Satisfaction on Performance. International Journal of Evaluation and Research in Education (IJERE), 5(2).