Compare leadership approach adopted by the checkout manager and the grocery manager. Discuss the strengths and weaknesses of the different approaches.
There are various leadership approaches that are found in these two departments, each manager utilizing their own strategies. However, not every one of them turn out to be the best. The Checkout department has the biggest number of workers with just 10% of them being full time employees. Despite the fact that it has the most number of employees, the division is by all means encountering a considerable amount negative reviews as it has the least satisfied members according to the employee attitude survey and it appears that they feel their perspectives are not regarded. The manager, however, has utilized different administrative methodologies .there are personality tests that happen based on the 'Big Five’. The significance of this is to guarantee the office discovers representatives who appreciate giving quality administration by recognizing the individuals who have high scores in transparency and extroversion. Furthermore, there are customary group briefings toward the start of each shift where the manager gives clear guidelines to the assistant manager’s. However, these approaches don’t appear to work. In regard to the office appraisals, it was noticed that every one of them were completed. This was very much accomplished by taking the appraisals in little groups, each one of the workers setting similar SMART objectives. However, little proof was found in the appraisals regarding future prospects and training needs. To add to that, there are training courses for new staff. Checkout assistants undergo an intensive preparation programme before joining the organization. This is done to guarantee the capability of the new employees.
On the other hand, the Grocery department has a much smaller team. The manager here didn't have as much issues in staffing the office completely. The department covers five regions: frozen food, chilled food, bakery fruit, vegetables and dried goods, where the staff are planned to take turns at the various regions each week. This didn't have any negative impact on the department. In fact, there were noted positive audits. Aside from that, the office additionally encountered an issue with the measure of "out of date" stock they needed to toss away, referred to as "wastage". To curb this, the manager held meetings called "Buzz groups" where the concern being tended to was the way to diminish this wastage. The gatherings proved to be fruitful and another process was introduced. For thirty minutes, each one of the colleagues would search for all the grocery items which were almost expiring, and their costs reduced in order to guarantee their sales. Earlier, there was just a single individual in charge of wastage in the department. The team was delighted with this change and called the time "Bin buster" sessions. Wastage rates went down. In addition, the department appraisals had not been finished but the manager was gaining some ground through them. Those finished had different targets for every one of the employees and the manager had likewise centered around future profession desires.
What could be causing conflict between part time and full time employees on the night shift? How could the nightshift manager try to resolve this?
The night shift department has the smallest number of employees.it has five full time employees, aided by a team of part time employees. There has been recent conflict between the part time and full time workers. In my opinion, the major attributes to this are: the full time workers seem to feel that they are the only ones concerned fully with the wellbeing of the division as compared to how the rest behave during work time and also, the part time workers are not fully motivated. In my view, the manager would resolve this by: conducting department appraisals like the other managers. This will give the employees a chance to air out their grievances. Secondly, the manager should also clearly provide work goals and targets for each work night. This will aid in self-motivation since the employees will already know what they should be doing, and at what time. Additionally, enhancing relations of the workers through things such as team building exercises will help. Team work is crucial for any business and increased team work will result in a better work force. Also, the manager should motivate workers through things such as bonuses on good completion of work.
