With reference to China, hotels are accountable for the health and the well being of their customers. Like the Chinese lifestyle, the society’s perspective on health is shifting, as more environmental and health-conscious is witnessed. Therefore, when booking hotels, most people expect to be offered healthy and safe food. Hotels should not simply provide food, instead they should ensure they offer food which meets food and safety criteria for their countries or localities.
The hotel industry is thus responsible for ensuring that their customers have better health and well-being through various services. These include giving safe food, giving special diets and requested diets by customers, as well as mostly offering organic foods (Smith " Puczkó, 2010, p. 21). Besides, they can offer excellent dietary options. Moreover, hotels must ensure that they provide a clean and conducive environment for their customers. Health starts with a clean environment (Smith " Puczkó, 2010, p. 20). This is a better reason why people prefer newly built hotels because they appear spotless (Smith " Puczkó, 2010, p. 20).
Safe food handling is another way which hotels ensure the well-being of their customers (Kimuyu, 2017, p. 8). One primary element for ensuring health and well-being by hotels is guaranteeing safe preparation processes as well as food handling (Kimuyu, 2017, p. 9). Better food hygiene must be evident in hotels to guarantee customers safety to eat. Hotels can achieve this preparing fresh food. All ingredients and material used during food preparation should be checked for safety to ascertain they are fit for customer’s consumption.
Another important aspect of ensuring health and well-being for customers is knowing food allergens (Kimuyu, 2017, p. 12). Food handlers in the hotel should know significant food allergens by knowing where potential risks may exist in the listed menu. This will ensure that they do not offer a customer food, which may cause discomfort as some guests might find some food as life threatening. Hotel employees should be able to be answer customer questions regarding foods offered.
