This written task requires learners to consider the many facets of your role as a Primary care Practitioner and Manager. This work book continues on from the first workbook with questions based on the concepts of ethical and moral dilemmas and also focuses on your knowledge of WHS issues, creating effective workplace relationships in a safe environment, breaches of conduct and the concepts of autonomy and justice in all aspects of your Naturopathic practice.
YOUR ASSESSMENT TASK
Short Answer Responses
Question 1
What are two (2) possible consequences for a Practitioner breaching their duty of care with the client?
Legal action can be taken against the practitioner where he/she is charged with breach of duty of care. At the same time, the practitioner may lose his/her membership in the medical association groups.
Question 2
List three (3) practical steps you will take to ensure effective hygiene practices in your clinic:
(i). Appropriate and regular cleaning of the clinic and its facilities, for example the physical structures and equipment used in patients.
(ii). Also,adequate training of staff members on importance and emphasis on hygiene.(iii).Nevertheless, adopting some policies like hand-washing and diagnosing infections that can be present in the clinic and its environment can ensure effective hygiene.
Question 3
Explain how poor hygiene increases health risk with respect to indirect mode of transmission and portals of entry.
Poor toilet sanitation can lead to outbreak of cholera and other deadly diseases that may interfere with the lives of people.
Question 4
What does the term “client-centered health care” mean to you?
A client-centered health care is medical system where the clients are responded to promptly respond to healthcare requirements as dictated or advised. At the same time the clients are involved in the decision making process on all issues affecting them in the system.
Question 5
How would you personally approach the task of identifying areas for improvement in the workplace? Include three (3) ideas in your response.
Conducting surveys on the progress of the organization as this would help track the current issues in the organization and areas that need to be improved.
Interviewing employees to solicit ideas and monitor their satisfaction will help reveal the condition of the work place. Through this, the management can identify areas for improvement.
Reviewing clients’ and employees’ complaints through analysis of incident reports and the oral feedbacks from them.
Question 6
Briefly discuss two (2) ideas for enhancing sustainability in the workplace.
Sustainability is achieved through proper waste disposal mechanisms including recycling. Also, ensuring green procurement practices such as purchasing from proved sources together with using energy saving processes. Moreover, focusing on quality through deploying quality improvement tools will ensure sustainability.
Question 7
A needle stick injury has been sustained by one of your staff members. List the steps you will take (in order) to manage this workplace incident. Include steps that consider the needs of the worker and the business.
Wash the wound with soap and clean water
Flush out the mouth, skin or nose with water
Irrigate eyes with water, sterile irritants or saline
Report the incident to your supervisor
Immediately seek medical solutions at the nearby treatment facility.
Question 8
What is the purpose and value of anti-discrimination legislation?
It creates equality in dealing with all matters affecting the society. Anti-discrimination legislation also creates fairness and gender equality because everyone has equal provisions of the law.
Question 9
List three (3) practical ways of complying with Australia’s privacy legislation in future practice.
Treating private information with confidentiality
Legal transfers to the right person; this implies that data should not be accessed by the unintended individuals.
Keeping secret of bank details such as credit cards.
Question 10
How will you safely manage “clinical waste” in practice?
Carrying out frequent training on clinical waste to ensure compliance, proper waste segregation and minimization. Also, by receiving, signing and dating a hazardous waste consignment note for all clinical waste from the practice.
Question 11
Imagine you are designing materials to train and support staff to manage workplace emergencies. What are two (2) key points you would stress to staff?
Responding to natural calamities in the workplace like tornados and floods. Also, safety rescuing procedures should be included to minimize the risk of injury in such cases.
Question 12
How do well developed policies and procedures assist a business?
Creation of responsive systems that can adhere to all clients’ requirements. At the same time, such systems allow provision of efficient and effective services.
Question 13
Discuss the key differences in the terms and conditions of employment for full time staff members and subcontractors. Include at least three (3) points of difference in total.
Full time employees are covered by the company’s liability insurance while contractors usually have their own liability insurance. Also, full time are paid automatically without issuing an invoice for the work they have done while on the other hand subcontractors have to provide an invoice for the work they have completed. Moreover, full time staff is entitled to receiving the requirements for national minimum wage while subcontractors are only entitled to wages proportional to the work they have done.
Question 14
What constitutes an “ethical dilemma”? Please provide one (1) practical example which may arise in a healthcare environment.
Ethical dilemma in a workplace constitutes many issues like receiving gifts, involuntary commitment, commission of illegal acts, and incompetence amongst peers. For example, staff member notes incompetence in a fellow health care team member and struggles to speak it up or even stays silent. In this case, they may feel the behavior should be reported since it may threaten the patients’ safety but reluctant to do so because that will worsen inadequate staffing.
Question 15
What does the term “mandatory reporting” refer to?
Mandatory reporting is Australian legislative requirement that gives selected groups of individuals to report cases of child neglect and abuse to government authorities.
Question 16
What does the term “informed consent” refer to from a healthcare perspective?
Informed consent is the process by which a patient is informed and trained about the purpose, benefits and potential risks of a medical or surgical intervention such as clinical trials and after that agrees to get the treatment and take part in the trial.
Question 17
Briefly define the ethical principles of “Autonomy” and “Justice”.
The concept of autonomy requires patients to have independent intention and actions when making decisions. The principle of justice holds that the benefits or burdens of experimental or new treatments should be shared equally to members of a given community.
Question 18
It is imperative that client rights are protected in the healthcare environment. Please list two (2) examples of client rights.
(i)Confidentiality; patients’ private information should not be disclosed to other parties.(ii)Another right is ‘informed consent’ where the patient must be fully informed about the benefits and potential risk of a certain medical procedure before he is subjected to it.
Question 19
Briefly discuss how you would handle an angry client complaining about the quality of their healthcare service.
Apologizing gracefully and then assuring them of future improvement on the same service. Also, one should use good listening skills and then find a solution for the complaining customer.
Question 20
What steps would you take if you discovered a colleague had breached the clinic’s code of ethics?
Discussing with the colleague and advising him/her on the importance of compliance with codes of ethics. However, if it something that can be detrimental to the organization, I will report them to the supervisor.
Question 21
What are two (2) functions of the professional association in the Australian natural therapies industry?
The association supports statutory registration of natural therapists and at the same time, acts an advocate for every discipline or field accredited by the association.
Question 22
What is the benefit of “reflective practice”
It can help to recognize and continue good practice, challenge practices that are not taken seriously and to know exactly when to find information or support from other individuals.
Question 23
Briefly discuss your understanding of the key principles of Work Health and Safety (WHS) legislation in Australia.
Stress management; ensuring that employees are stress-free by adopting programs that keep them always in high morale.
Issue resolution; this requires issues to be resolved amicably with respect to all the parties.
Inspectors’ powers and functions; inspectors must work within their legal jurisdiction without exercise excess powers on their subjects.
Question 24
Briefly discuss how you could maintain your knowledge of current issues influencing the health care system and keep your skills up to date.
By attending seminars and conferences held to address particular health problem. Moreover, visiting government health websites can also provide updates on the trending medical issues.
Question 25
Briefly discuss two (2) health issues of particular concern to Indigenous Australians
Private premium insurance health charges; there are complains that premiums on private health insurance are so high. Another issue is workplace safety as there is an increasing need to provide a safe environment on the health care sector.
Question 26
As the manager, what two (2) strategies would you put in place to reduce or manage employee stress and fatigue?
Initiating exercise programs like gym membership where employees can train regularly. Also training employees on healthy food choices.
Question 27
What interpersonal skills are needed to establish effective relationships with colleagues and supervisors? Please include three (3) ideas in your response.
Accountability; this is the capacity to take appropriate actions. Responsibility, the act of doing what one promised to do, is another interpersonal skill. Also, communication and problem-solving skills are necessary for building relationships with all stakeholders.
Question 28
Natural therapy businesses are self-funded, so financial success relies on a strong and happy clientele base. As the manager, what are two (2) strategies you would implement to ensure high levels of customer service and satisfaction?
Responding promptly to clients’ complaints through offering additional support and alternatives to the issues they are reporting. Also having in place a client-centered system that provides quality services and high customer service will bring satisfaction to them.
FORMATTING REQUIREMENTS
Typed in size 11 Arial or Times New Roman font.
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Referenced the original source of information images according to APA6 guidelines.
File saved using convention: SURNAME_FirstName_StudentNumber_PAA_AT2
FEEDBACK SHEET - ASSESSMENT TASK 2 OF 2– WORKBOOK 2
This document describes how you will be assessed and what evidence you need to submit to demonstrate Competency in respect of this Assessment Task. This is the list the assessor will use to mark your work.
LEARNER’S NAME AND SUBMISSION NUMBER
Name
Submission number
FEEDBACK DETAILS
Item
Has the learner …
Is result satisfactory?
Check appropriate box
Comments by assessor to support result if MER or No
1.1
Breaches of Duty of Care
2 reasons are clearly written and contain appropriate information;
Legal Action
Damaged reputation
Loss of association membership
☐ Yes ☐ MER ☐ No
1.2
Effective Hygiene Policies
Answer is clearly written and contains appropriate information;
Infection control
Handwashing
Cleaning
Staff training
PPE
Signage
☐ Yes ☐ MER ☐ No
1.3
Poor Hygiene and infection risk
Answer is clearly written and contains appropriate information;
Modes of transmission
Cough etiquette
☐ Yes ☐ MER ☐ No
1.4
Client Centred Health Care
Answer is clearly written and contains appropriate information;
Responsive to client needs
Involves clients in decisions
☐ Yes ☐ MER ☐ No
1.5
Self-improvement in the Clinic
Answer clearly written and contains appropriate information;
Surveys
Interviews
Incident reports
Oral feedback
Secret shopper
☐ Yes ☐ MER ☐ No
1.6
Sustainability
Ideas for processes and strategies are clearly articulated and are realistic options for the workplace.
Recycling
Purchasing green
Preview power sources
☐ Yes ☐ MER ☐ No
1.7
Needle stick injury
At least five strategies are included. These should reflect realistic and relevant approaches managing a workplace incident
☐ Yes ☐ MER ☐ No
1.8
Antidiscrimination
Answer clearly written and contains appropriate information;
Equality
Gender
Justice
☐ Yes ☒ MER ☐ No
1.9
Privacy Legislation compliance
At least three strategies are included. These should reflect realistic and relevant approaches to managing privacy legislation;
Client filing locked
Not discussing clients outside or work
De-identifying files where necessary
Asking relevant not personal questions
☐ Yes ☐ MER ☐ No
1.10
Manage Clinic Waste
Answer clearly written and contains appropriate information;
Appropriate container
Professional disposal
☐ Yes ☐ MER ☐ No
1.11
Staff Training
At least two strategies are included. These should reflect realistic and relevant approaches to emergencies in the clinic;
Remain calm
Follow your own role
Help others
Do not risk injury
Assist clients
☐ Yes ☐ MER ☐ No
1.12
Policies and Procedures
Answer clearly written and contains appropriate information that PP assist with;
Staff training
Consistency
Fairness
Support
Compliance
☐ Yes ☐ MER ☐ No
1.13
Employment
Answer clearly written and contains appropriate information that defines the defence in full time and part time conditions of work
☐ Yes ☐ MER ☐ No
1.14
Definitions of terms
Clear expression that demonstrates an understanding of the terms;
Ethical dilemma
Mandatory reporting
Informed consent
Autonomy and Justice
☐ Yes ☐ MER ☐ No
1.15
Clients right
Clear expression with at least two specific examples of client rights in a Naturopathic Clinic;
Free from harm
Decision making
Standard of care
☐ Yes ☐ MER ☐ No
1.16
Complaints
Clear expression with specific examples included to demonstrate knowledge of the complaint handlingprocess
☐ Yes ☐ MER ☐ No
1.17
Breach of conduct
Clear expression with specific examples included to demonstrate knowledge of handling breach of conduct with other practitioners.
☐ Yes ☐ MER ☐ No
1.18
Associations
Answer should demonstrate a practical knowledge of the role of associations within the Naturopathic Community
☐ Yes ☐ MER ☐ No
1.19
Reflection
Clear expression of response, including specific, practical suggestions for the reflective practice process for a Naturopath.
☐ Yes ☐ MER ☐ No
1.20
WHS Legislation
Answer should demonstrate a practical knowledge of the role of
WHS in a Naturopathic Clinic;
Stress management
Workers safety
☐ Yes ☐ MER ☐ No
1.21
Answer should demonstrate a practical knowledge of the role of the importance of keeping up to date in the field
☐ Yes ☐ MER ☐ No
1.22
Indigenous Health
Answer should demonstrate a practical knowledge of the role of the importance of keeping up to date with the training involved in treating various cultures including Indigenous Australians.
Workshops
Seminars
Govt health Websites
☐ Yes ☐ MER ☐ No
1.23
Health Issues and Culture
Answer demonstrates knowledge of disease states prevalent in various cultures in the community.
☐ Yes ☐ MER ☐ No
1.24
Outline 2 Strategies for the following; answer demonstrates a clear knowledge of the need for consistent and fair processes in ;
Management of stress and fatigue
Workplace relationships
High customer service
☐ Yes ☐ MER ☐ No
RESULT
Has the learner submitted a completed and signed Authentication Statement?
☐Yes ☐No
Has reasonable adjustment been made by the assessor in assessing the learners competency in respect of this Assessment Task?
☐Yes ☐No
If Yes, the assessor must specify the arrangements of the reasonable adjustment.
Name of assessor
Signature of assessor
Date of assessment
Click or tap to enter a date.
Overall Result for this Assessment Task
Satisfactory ☐
Not Satisfactory ☐
More Evidence Required (MER) ☐
If resubmission is required, provide date
Click or tap to enter a date.
If resubmission is required, specify requirements
Insert as required:
E.g. The following specific parts of the Assessment Task must be resubmitted.
or
E.g. The complete Assessment Task is to be resubmitted.
References
Kimpton, T., " Smith, P. J. (2015). Celebrating 10 years of collaboration: the Australian Indigenous Doctors' Association and Medical Deans Australia and New Zealand. The Medical Journal of Australia, 203(1), 5-7.
Duckett, S., " Willcox, S. (2015). The Australian health care system (No. Ed. 5). Oxford University Press.
Ahson, S. A., " Ilyas, M. (2017). RFID handbook: applications, technology, security, and privacy. CRC press.
Wakerman, J., Humphreys, J., Wells, R., Kuipers, P., Entwistle, P., " Jones, J. (2017). A systematic review of primary health care delivery models in rural and remote Australia 1993-2006.
