These Terms and Conditions constitute a binding agreement between WritingUniverse.com, the Company, and any individual who becomes a Customer of the Company. By accessing the WritingUniverse.com website the Customer is deemed to have read and agreed to the following website Terms and Conditions of Use, applicable laws and regulations, and that you are responsible for compliance with any applicable local laws. In case you do not agree with any of these terms, you are forbidden from using the WritingUniverse.com service or accessing this site.
1. Clarification of the terms
1.1 Agreement alludes to Terms and Conditions.
1.2 Terms-the Company-refer to WritingUniverse.com, the organization that offers academic writing services to Customers.
1.3 Terms-the Customer-The Customer is a person or persons who hand in Orders to the Company for consideration and follow the Terms and Conditions in this Agreement.
1.4 Messaging System is the software that enables the information exchange between the Customer and the Writer, or Customer Support Representative.
1.5 Order refers to the request for a Product by the Consumer to the Company which encloses certain anticipations and predetermined sources to be used in writing.
1.6 Product is the result of the reprocessed Order which is written and delivered to the Customer as a digital document as per requirements.
1.7 Product Revision is a request sent by the Customer to the Company for making amendments to the Product in fulfillment of the requirements submitted to the Order Form.
1.8 Customer Support is the Company’s formational unit tasked with facilitating and coordinating the Order process.
1.9 The Writer is a Company employee who works as a freelancer and participates in the research and writing services to the Customer as outlined in the Company Agreement.
1.10 The term – Personal Credit Balance – refers to the Customer’s account they keep with the Company that handles Customer’s credits by depositing it to their balance at their own will for compensation of Order(s) at their own discretion.
1.11 The term – Affiliate Program – refers to an exceptional program created for existing Customers of the Company.
2. Order Placing and Registration
2.1 The Customer can complete an Order by filling in the Order form on the Website or by seeking assistance from the Customer Support Team.
2.2 The Order Form is used to specify the workload needed, the Order details, and delivery terms. The Customer is obligated to provide concise, clear, and precise information via the Order form or the Support Staff Representative assisting in filling the Order form.
2.3 The Customer is required to submit such information to register a profile – name, phone number, email address, and country of residence.
2.4 The Customer is required to have only one profile when placing all Orders. The Customer is required to cooperate, communicate, and transact with the Company using only one profile. The Customer is not allowed to use different credentials when placing an Order to a Company. The Company reserves the right to merge accounts if there are several of them to update the Customer’s purchase history.
3. Order Payment
3.1 The pricing of the Company is used to determine the amount to be paid for a Product. Processing of the Order begins once payment has been received and authorized by the Company.
3.2 Payments in the form of installments are allowed as long as this set of conditions is complied with:
- The Order price should be $500 or higher.
- The payment cannot be divided into more than four parts.
- The first payment part should be effected immediately after the Customer receives the first payment link.
- Writer’s delivery schedule depends on the payment schedule. It means that the Customer will receive the part of the product, which was covered by the payment. To receive the full paper, the Client must provide the full payment for the Order.
3.3 Payment can be done using Credit Card, Personal Credit Balance, and Wire Transfer – which may take up to 3 to 14 business days.
In the event of transactional failure, the Customer is advised to cross-check the card balance, purchase limitations online, and card validity before contacting the Support Staff for help.
4. Discounts
4.1 The Company’s policy provides fair access to Promotional and Loyalty Program discounts for every Customer.
4.2 Orders that cost more than $25 are acceptable for the application of the discount code.
4.3 To apply a discount code, paste or type it in the ‘Discount Code’ field on the Order Form. The discount will not be applied if the code is not submitted in the corresponding section.
4.4 ‘First-time Discount’ can only be used once by the Customer.
4.5 The Discount can only be used once at a time.
4.6 Discounts do not sum up.
5. Customers Personal Credit Balance
5.1 Personal Credit Balance is created to store an amount of money to the Customer’s Personal Account on the Website for future orders.
5.2 One Credit is equivalent to $1 USD.
5.3 Transfer of funds to the Credit Balance can be done with the Customer’s authorization. Credits are non-refundable and may be used to pay for future Orders only.
6. Order Process
6.1 Order validation. The Company is entitled to double-check the Order details after the payment to ensure whether instructions provided in the Order Form correspond to those provided manually by the Customer through any communication channel. Support Staff Members will contact the Customer to clarify details if they mismatch.
6.2 Order Volume. Order volume is measured in words only as per the Company’s standards. 1-page Double-spaced equals 275 words and 1 Single-spaced page is 550 words.
6.3 Change of Order details. To provide instructions on changes to the amount of work the Customer should contact the Support Staff. Modifications that concern Order urgency or complexity may call for additional payment, which will be suggested after consultation with the Customer.
6.4 Resources. Resources include textbooks, manuals, formatting guides, grading or scoring rubrics, tables, lecture notes, presentations, and other materials required to complete the Order successfully. The Customer is entirely responsible for the provision of resources. In case a Writer requires a source, it is the Customer’s obligation to provide it. Customers should upload all sources before the Writer is assigned to guarantee timely delivery. A delay in the provision of a source may result in a delay in the completion of the work.
6.5 Communication. Communication between the Writer and the Customer is facilitated by the Messaging System. It is available on the Customer’s personal profile on the Website, located on the top right of the Specific Order Page. The Messaging System resembles E-mail Communication in all aspects, only that it is more secure for use by Customers. Communication between the Customer and the Support staff can be done 24/7 via Online Chat, E-mail, or phone.
6.6 Progress tracking. Order progress can be monitored by the Customer on their personal account’s Order Page. The Communication channels provided can also be used to inquire about the progress of the Order.
6.7 Order delivery. Product delivery within the given deadline is entirely the Company’s responsibility. Support Staff will contact the Customer if more time is needed due to the complexities of the task. The Customer can get the Product by downloading it from the Customer’s personal account on the Website. The timely download of the Product is entirely the Customer’s responsibility. Technical issues arising from the Customer’s end which may have prevented the timely download of the Product are not the Company’s responsibility.
7. Order Revision
7.1 Free adjustments to the Customer’s Order are valid within 14 days after the Order delivery. If Revision is required at a future date, the difficulty of the Revision will influence the extent of additional charges to be applied.
7.2 The Customer can submit a Revision Request by use of ‘Feedback’ and ‘Any Improvements Required’ tools.
7.3 A free Revision can be provided if initial instructions and the Revision instructions match. If the Revision instructions violate initial Order instructions the additional payment may be requested by the Company. The Order will not be revised if the additional payment is not made.
7.4 Revision deadline cannot be earlier than the original deadline in the Order form.
8. The Use of Product
8.1 The Products of WritingUniverse.com are not for submission in the form of the Customer’s own research. The primary use of the Product is to act as a sample or reference for their own work.
8.2 Copyright laws are highly upheld by the Company and violation of the Company’s Terms and Conditions is entirely the Customer’s responsibility.
9. Affiliate program
9.1 The Company’s Affiliate Program, which involves the receipt of Credit for friends’ and acquaintances’ referrals to the Website is available to all registered customers.
9.2 The Customer’s Personal Account facilitates access to further information on the Affiliate Program.
10. Miscellaneous Provisions
10.1 All Terms and Conditions that establish the rights and obligations of both parties involved in the Contract – the Customer and the Company, are outlined in this Agreement. This document solely, its promises, inducements, or statements, are to be viewed as valid or binding to both parties. After accepting the Terms and Conditions, this Agreement replaces all previous verbal or written communications and/or Agreements between the parties.
10.2 The Customer accepts that if a particular set of Terms and Conditions conflicts with any State Law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to prevail due to the lack of an invalid part in the Agreement.
11. Limitation of Liability
The Customer’s decision to accept the above Terms and Conditions of this Agreement does not hold the Company and its employees, officers, shareholders, agents, directors, affiliates, representatives, subsidiaries, promotions, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, damages, rights, claims, and actions of any kind, arising from or related to the Products, including but not limited to:
- (a)telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;
- (b)failed, garbled, incomplete, or delayed computer transmissions;
- (c)any condition brought up by events beyond the control of the Company, that might cause the Product to be corrupted, delayed, or disrupted;
- (d)any damages or losses of any sort arising in connection with, or as a result of, utilizing the services;
- (e)any printing or typographical errors in any materials associated with the service.
12. Dissertation Services
12.1 The Customer should provide a specific end date to his/her dissertation project in order for the company to process the order correctly. The ‘End Date’ cannot exceed 8 months from the order placement date.
12.2 If the dissertation project is required to be submitted by Chapters, deadlines should be provided for each Chapter.
12.3 If the dissertation project is required to be submitted by Chapters, they are provided one by one after confirmation of the previous Chapter by the Client. The writer cannot work further on the order without confirmation of his/her work.
13. Amendments
It is highly advised and recommended that Customers review these pages and accept that the Company can, at any time, modify its Terms and Conditions determined by the Agreement.