Managing operations

Many businesses strengthen the management of their operations in an effort to draw in new clients and retain existing ones. In order to ensure that their clients receive better services and that the business itself develops more, the managers and other employees of the company collaborate closely. The expanding number of businesses in recent years, which has increased competitiveness, has prompted all of these efforts. A better management system also makes it easier for a business to obtain optimum profits and a growth in the number of clients (Zurich, 2017). Because of this, the essay's discussion will center on a few recent developments involving the administration of Madero Bank's activities.
To begin with, operations management involves setting company goals and working by them. Rules should also be set so that every member of the given company abides by them. The goals set may include provision of better services to customers and profit realization of the company (Krajewski, Ritzman, & Malhotra, 2013). Therefore, the operations management and the improvements put in place by Madero bank should highly support its strategy in a number of ways. One is by providing a better performance which exceeds other companies. By strictly following the improvements put in place together with the operations management, Madero would be able to outperform other bank companies hence attracting many customers. Another way in which the improvements and operations would support the strategy is by increasing the speed of performance. Redesigning the physical layout of the bank and increasing the number of telephone lines would reduce the time a customer takes seeking to get service in the bank. Therefore, customers would prefer Madero Bank for providing faster services.

Additionally, there is an improvement put in place for offering service bundles. Madero bank would then utilize these service bundles to support its strategy. Offering a service bundle to a customer would motivate the person to work with the bank and would prefer it in the future activities. Moreover, service bundles like reducing the fees for platinum-level customers would support services to customers since it would lure many customers to the bank. This would then help the bank realize much profit, which can then be used to improve the operations of the bank and expand its services hence providing a better customer service (Slack, Brandon-Jones & Johnstone, 2013). In relation to the bank’s initial purpose which was to serve customers without any considerations, service bundles would help the company make major improvements like gaining higher competitive advantage over other banks than before.

Also, Madero bank managers should decide to enforce a number of key management operations for the benefit of the bank. The management should inform their workers to maintain punctuality and be time keepers. Having in mind that time wasted cannot be recovered, services should be offered to customers without wasting even a single minute so as to increase efficiency in the bank in service delivery (Krajewski, Ritzman & Malhotra, 2013). Furthermore, high level of discipline should be a matter of consideration by both customers and workers. This will help improve the communication between the two parties and therefore, the management should reach an agreement that anyone who breaks any rule put in place should face a defined punishment.

In addition to that, I would recommend on the changes of several management operations. For instance, most of the services should be computerized so as to increase both the speed and efficiency. The main reason for this is that it would reduce the cost that the company takes to employ more workers who always go by the manual way (Zurich, 2017). This then helps the organization to grow technologically hence its expansion in terms of service delivery, productivity, and consequently its profitability. As such, specialization of the personnel in service delivery is what I will uphold, this involves motivating, training, and having a dedicated team that works better to unleash their potential in what they are best at. Expansion of the bank through developing several branches that offer wide services including loans, bursaries, and community services like planting of trees, general cleanliness, and supporting the orphans will aid in selling the name of the bank.

Global companies and especially the banks should work to emulate these improvements to see into its customers get better services. This would also help to encourage customers on the importance of keeping their investments in the banks rather than at their homes due to the high bank charges.



















References

Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2013). Operations management: processes and supply chains (Vol. 1). New York, NY: Pearson.

Slack, N., Brandon-Jones, A., & Johnston, R. (2013). Operations management. Pearson.

Zurich, L. B. (2017). Service Operations and Management.