AL Ghumgham Electronics incorporatede

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P.O Box 5698
Cleveland, OH 44101
March 16, 2017
Intellipath Wholesale Shop
P.O Box 2354
Cleveland, OH 44101
Attention: The Customer Service Division
Subject: Faulty Laptop Batteries
I ordered last month from your shop a delivery of ten laptops of similar specification. I however discovered after receipt that two of the ten laptops from your shop have faulty battery. In accordance to the warranty agreements signed during delivery, I write to request for a replacement of these batteries. A copy of the original receipts for the whole consignment is attached to this letter. SN23568796 and SN23569647 are the serial numbers of the two laptops. The order was through a phone call on February 14, 2017, and the delivery was made a week later on February 21, 2017. The affected batteries and the respective laptops have been sent along with this letter for your examination. My decision to return the faulty batteries for replacement is based on the fact that I will be unable to sell them to my customers and, thus, would result in a significant financial loss on my part. However, according to your warranty arrangements, faulty products may be replaced within 3 months from the date of sale provided that everything is kept intact and an original receipt produced to back-up the claim.

Kindly examine the returned products and advise me on how or when I can expect to receive the replacements. Thank you.
Yours sincerely,
Husain AL Ghumgham

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